- How do I make a purchase transaction on Vobee Webstore?
Please refer to “HOW TO SHOP” menu on lower part of the website.
- Do I have to make a registration (sign up) in order to make a purchase transaction?
No. But making a registration (sign up) will assist you to make your next purchase because your personal details will be automatically saved by the system.
- Will the sold out items be restocked?
Most of our products will not be restocked. But if there is a high demand, we will consider restocking those products. Please send us an email and we will notify you if the products will be restocked.
- The product that I want is sold out, can I be put on waiting list?
No. But you can send us an email so we will notify you if someone else cancels the order of that product or if there is a restocking.
- Does Vobee has any store to be visited?
Not yet. At this moment, we only accept a purchase transaction by online.
- Does Vobee Webstore accept delivery to overseas?
For this moment, we only accept delivery throughout Indonesia.
- Does Vobee Webstore accept payment by credit card?
For this moment, we only receive transferred payment on BCA or Mandiri Bank.
- Can I change my order?
You can not change your order if you have confirmed it. To add an order, you can make a new order separately. Make sure that your order is correct before you confirm it (Please refer to “HOW TO SHOP” menu, part Order Confirmation for clearer explanation).
- I have added the product to my shopping bag, but now the product has gone. What is happened
Add the product to your shopping bag does not guarantee that the product has been hold for you. As soon as you confirm your order, we will hold the product for you and wait for your payment to be done.
- I have confirmed my order several days ago. But now my order has been cancelled. What is happened?
We give maximum 2X24 hours limit for customers to complete the payment and make payment confirmation. If during this time you haven’t made any payment or confirm the payment, the system will automatically cancel your order.
- How if I forget to make payment confirmation via website while actually I have made the payment?
You can contact us via email: (contact@vobeewebstore.com) or send us SMS on 081932331009.
- How do I know the delivery rate?
We use JNE Regular Service (REG) for the delivery. Please refer to JNE official website (www.jne.co.id) for delivery rates details.
- How long does it take for shipping the product after I have made the payment and confirm the payment?
We will verify your payment and dispatch the product for maximum 2X24 hours after you have confirmed your payment. We will dispatch the product only on Monday to Saturday (08.00 am – 05.00 pm). As we will use JNE Regular Service (REG), it will take 1-2 working days for delivery around Jakarta area and 2-5 working days for delivery to other cities depending on the distance.
- How if I want to use delivery service faster than the normal delivery?
Please contact us via email: (contact@vobeewebstore.com) or send us SMS on 081932331009.
- Can I track my order?
Yes. We will send you an email confirmation with the airway bill number as soon as we have dispatched your product. Please enter your airway bill number to JNE official website for tracking on (www.jne.co.id).
- Can I refund/exchange the product that I have purchased?
Refund/exchange of product will ONLY allowed if there is a manufacture fault. We will not accept any refund/exchange if there is size or color choice mistakes. We will give 1X24 hour after you receive the product to check it and refund/exchange it if there is a manufacture fault on the product. Please refer to “TERMS & CONDITIONS” menu on lower part of website, part Shipping for more detailed explanation.