Help - Payment & Delivery
- Any payment of purchase transaction can only be made by bank transfer via BCA or Mandiri.
- You have to make payment within 2x24 hours after your order confirmation. If you do not make payment confirmation during the timeline, our system will automatically cancel your order.
- You have to confirm your payment after you made the payment. Payment confirmation can ONLY be made through our Webstore.
- We reserve the right not to process your order if we are unable to validate your payment due to incomplete payment.
- We will use regular JNE service for domestic shipping, which takes about 1-2 working days to ship around Jakarta area and 2-5 working days to ship to other cities in Indonesia depend on the destination cities (some distant cities might added more days on delivery).
For further information regarding shipping cost and delivery time, please refer to JNE official website (www.jne.co.id).
- We will dispatch your order within 1-2 days after you make your payment confirmation through our Webstore.
- The dispatch time will be held on Monday-Saturday (08:00 am – 05.00 pm). We do not ship on Sunday and public holiday.
- We will send you an email confirmation once your order has been dispatched with tracking information.
- Please refer to JNE official website www.jne.co.id for domestic shipping rates. Shipping cost is depending on the weight or your order. If the accumulated weight exceeds 1 kg, shipping cost will be adjusted based on the accumulated weight.
- Vobee Webstore does not take any responsibility for damaged or lost shipments after JNE deliver to the shipping address.
- Vobee Webstore does not take any responsibility if JNE can’t deliver the product in time due to incomplete shipping address or no recipient at the address. Please refer to JNE official website to track your order and you can call JNE customer service to deal with the problem.